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Sue Whalley, Royal Mail’s Chief Operating Officer (COO) talks about changing the internal culture of Royal Mail. The privately-owned organisation, employer of more than 130,000 people, is now known for its inclusivity and equitable treatment of all their employees. In this frank and thought provoking interview with Costco, Sue cites investment in our Springboard programme as part of the development of their women employees moving from frontline Royal Mail positions into junior management roles. She talks confidence building, seizing new opportunities as they arise and identifying your ambition, just some of the things that can hold women back in the workplace.

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